Terms of service
Warranty, Loyalty and Covenant Terms
1. Our custom watches are NOT RETURNABLE, but DO follow the conditions below. Please do your due-diligence before purchasing as we will not accept any returns based on accidental purchase, fitment, or changing of one's mind.
2. One year craftsmanship policy for Hands, Bezel inserts, and Movements: This means that within one year if the hands become loose, bezel insert falls out, or the movement (automatic, not battery movements) stops, we will repair and replace (including shipping) at our expense.
3. 5 year repair policy: If you break it, we’ll fix it at a discount of 20% off plus parts, shipping/insurance not included.
4. 5 year update/mod policy: If you want to upgrade your timepiece, we will offer you a discount on labor at 50% off. All you’ll have to pay is for parts and shipping.
5. Although most of our watches are pressure (water) tested, we DO NOT warranty for water damage as most automatic watches use a screw-down crown and this is the buyer's responsibility to ensure the watch fitted and secured properly.
6. On our email list? Bought a watch from us? Excellent! You’ll receive special discounts based on your affiliation with our company. The more you buy, the more you save!
Fraud and Theft
Our goal is to see ever single transaction completed in a satisfactory fashion for our clients. With this said, please be aware that Wright Works LLC has their own IN HOUSE investigative staff that overlooks each transaction for authenticity and security purposes. If at any time a flag is raised from your purchase such as invalid address, suspicious paypal accounts, mismatched information, or any other suspicious activity, you may be contacted before we ship your purchase for verification. We also find it very important that you communicate with us if we reach out to you via email or phone call. This ensures we know who you are and can get your purchase to you safely and in a timely manor. Lastly, please be aware that we DO work with local law enforcement across the US and WILL prosecute against fraudulent purchases at the highest level possible.
Please Note: We are the original manufacturer/builder of this watch. All parts are FULLY licensed to us for the use and sale of our own custom builds. Wright Works LLC is not affiliated with Seiko, Omega, Citizen, Tudor, Rolex, or any other company in which our products may resemble or represent. All of our custom watches are designed solely by us and meant to be original works. Any similarities in design to any other watches are purely coincidental. Our builds are NOT intended to replicate any other company's designs or copyrighted property. Any and all use of brand names (such as dial badges and/or logos) are purchased legally through aftermarket suppliers. Jadeionshop does not assume any responsibility for any type of copyright infringement from the original suppliers of these parts. All suppliers are assumed to have permission from said companies to use their name and/or logos.